Corona Hotels
Legal Notice and Terms
Scope of application.
This document regulates the rules of use of https://www.corona-hotels.com/ , including all content of the domain and its subdomains. It also establishes the general terms and conditions of contract for our online store. By using the Site, you become a User, accepting the legal conditions. You can review our website and notices at any time. Read them carefully, and remember that they may be subject to modifications. Contracting implies acceptance of these conditions, so it is advisable to read them each time you intend to make a purchase. You can always review the texts. The use of our online store as a visitor or registered member, and following the steps to make a purchase on it, implies the user’s adherence to these Conditions, unless there are unfair clauses, which shall be deemed as not included. The Conditions apply from the beginning of the purchase until the end of the legally established withdrawal periods and guarantees. Ownership of the Website and notifications.- Owner of the Site: Rualesa S.A
- Tax ID (CIF): A47205166.
- Address: Calle Madrid 15, C.P. 09002, Burgos
- Telephone: 912 63 64 00
- Email: reservas@hotelprincesadeeboli.com
- Data Protection Officer Contact: rgpd@corona-hotels.com
- Commercial Registry of BURGOS: T 531, L 322, F 14, S 8, H BU 10809, I/A 7
- Hotel Corona de Castilla S.A (Hotel Corona de Castilla)
- Tresavotel S.L. (Hotel Rey Arturo)
- Fabartel 507, S.L. (Hotel Canal Olimpic)
- Ebolitel 2023, S.L. (Hotel Princesa de Éboli)
Intellectual and industrial property.
We hold intellectual property rights over all content on the site or have the necessary authorisation to use them. All trademarks or distinctive signs used are protected by law; unauthorised reproduction, distribution, commercialisation or transformation of Site content is an infringement of intellectual and industrial property rights. Such unauthorised use, as well as any damages caused, may result in legal action and, where appropriate, the liability arising therefrom.Diligent action by the Site owner for exclusion of liability.
The customer must assess the content, programmes, information and/or advice expressed on this site and make their own purchasing or contact decisions. We wish to reaffirm that we will take all appropriate security measures, in accordance with the current state of technology, to prevent third parties from making fraudulent use of the website, but we cannot 100% avoid the existence of certain risks. Likewise, we will endeavour to ensure that our content is accurate and unambiguous, avoiding any typographical errors that may exist in our offers or services, and should we detect any, we will modify them as soon as possible, notifying customers if they have purchased with any error. We may publish content or services provided by third parties or companies provided that we have carried out the relevant checks, and that such content is truthful and accurate in accordance with current legislation. We will remove such links as soon as we become aware that they breach current legislation or may cause you potential harm. We advise you to act prudently and consult the legal conditions of such websites. Despite implementing all necessary security measures, our responsibility is one of means, not results, so we cannot guarantee the absence of viruses or other elements on the website that could cause alterations to your computer system. Therefore, we shall be exempt from contractual or non-contractual liability with users provided that we have proactively taken all technical measures within our reach and that, once an incident has arisen, we work diligently to minimise its impact on your rights and freedoms from the moment we become aware of its existence. The user shall always have the right to make any legal claims they deem appropriate, and this condition shall not limit their rights in any way, but in the event of any damage caused by computer viruses or attacks, the perpetrator of the attack shall be liable. If you detect any problem or illegitimate content on our website, please let us know.Reservations and liability.
Through the portal, consumers or users can make reservations. Our services are categorised, and the available information on their features and price, as well as one or more descriptive photographs, appears on screen. Before making a reservation, the user must check this and assess whether it meets their needs. In addition, the user must be at least 18 years of age, provide the necessary data and accept these Conditions. The fact that the user completes the reservation form does not imply automatic acceptance of the order; we will accept it when we send an acknowledgement email of the request.Reservation procedure:
The customer must follow the on-screen instructions by filling in the fields until the agreed room and date appear, without any purchase commitment. They can view or delete the reservation. They can change dates, length of stay, room, currency or language. During the search, the website will guide you with alerts, such as those relating to minimum stays. If you wish to continue with the reservation, you must select the room and click the “BOOK” button. You can add various additional services. You will then be shown a field to fill in your personal details, and after entering your credit card, to complete the reservation process you must accept the Legal Notice and conditions, as well as the specific conditions specific to the chosen reservation format (the most prominent will appear in a dropdown) and click the “PAY NOW” button, which involves a purchase with payment obligation and will confirm your purchase. If there are help pages during the process, these will give the customer extra information about the reservation process. Prior customer registration is not required. When a reservation is formalised, and once payment has been received and verified, we will confirm acceptance of the reservation by email within 24 hours of confirmation. The contract ends once you leave the hotel. The reservation is formalised at the moment you arrive at the Hotel. Guarantees and data will be retained for legal and/or commercial reasons, if you accepted or requested the latter. For any additional information about your reservation or invoicing, you may contact us at the address provided at the beginning of this text. We will provide you with an invoice at the end of your stay. Group, corporate, wedding, event, celebration or special service bookings may be subject to specific availability, guarantee, payment and cancellation conditions, which will be communicated in the corresponding proposal, quote, contract or confirmation.Online and physical Check-In:
In order to speed up your arrival at the establishment, the guest may complete the check-in process online prior to arrival. The link to complete this process may be sent to the email address or telephone number provided during the booking. Alternatively, check-in may be completed in person at the establishment upon the guest’s arrival. Filling in the data in advance does not exempt you from presenting, upon arrival, the required identification documents for registering the persons staying. Remember that data verification is a legal obligation. Remember that it is mandatory to bring and show your ID to be able to stay, and your card to make payments, as well as a photo of your signature, through the trackpad to scan it. With the card entered, you will pay for services you contract during your stay at the hotel, such as laundry, restaurants, or other requested extras, without the need to pay in cash. If you do not enter the card, they will be charged in cash or by payment on departure. We may also ask you for a copy of the family record book or equivalent documentation to verify kinship with minors, or any document that serves to justify the transaction data, unless you have already provided it to us through the payment gateway with which you contracted.Specific terms and conditions:
- Prices are quoted and will be charged in Euros, VAT included. Each rate, offer or package has its own payment, guarantee, modification and cancellation conditions, which will be shown before completing the reservation and will be included in the corresponding confirmation.
- These prices are subject to availability and may change if you do not book now. Special offers and some specific dates may require a minimum stay. To make a reservation, it is essential to enter the credit card details of the person making the reservation.
- Additional charges may be made at the hotel depending on your consumption. Do not forget to bring your card with you.
- To cancel or modify your reservation, go to the cancellations/modifications page on the website, or use the link provided in your booking confirmation. When the booking has been cancelled online, you should receive a cancellation reference by email. Please keep this number as proof of cancellation. In case of cancellation after the deadline or no-show at the hotel, the conditions of the contracted rate will apply.
- Bookings made through agencies, intermediary platforms or other external channels must be managed through the channel in which they were formalised.
- Children are considered to be minors up to 11 years of age. Children from 0 to 2 years old may stay free of charge sharing an existing bed or using a cot. Cots must be requested in advance and are subject to availability. The occupancy and ages indicated in the reservation must correspond to the persons who will actually be staying in the room.
Price and method of payment.
- The price is in Euros, and independent for each item that can be contracted, being valid for as long as they remain accessible on the website. Applicable taxes are included in the product price.
- The method of payment for the goods will be by credit card or Bizum. All commercial transactions are carried out in a secure server environment under SSL (Secure Socket Layer) protocol, and PSD2 (Payment Services Directive EU 2015/2366) regulations, which guarantees the security and privacy of your data.
- Additional services —such as breakfast, parking, tickets, electric charging, late checkout or other extras— will only be considered included if they are expressly stated in the reservation or have been confirmed by the hotel.
- We will send you an email within 24 hours confirming receipt of payment.
Specific conditions
Hotel Corona de Castilla- Check-in may be done from 13:00 on the day of arrival. Check-out must be completed before 13:00 on the day of departure.
- Parking at the establishment is available on request and subject to availability. The accommodation reservation itself does not guarantee the availability of a parking space, unless expressly confirmed by the hotel.
- Pets are not allowed at the establishment, except for assistance dogs in legally recognised cases.
- Smoking is prohibited in rooms and in indoor common areas of the hotel.
- Reservations for more than four rooms may be subject to special guarantee, payment and cancellation conditions, which will be communicated by the hotel when applicable.
- Check-in may be done from 14:00 on the day of arrival. Check-out must be completed before 12:00 on the day of departure.
- The current tourist tax is not included in the booking price and must be paid directly at the establishment when applicable, in accordance with current regulations in Catalonia.
- Pets are not allowed at the establishment, except for assistance dogs in legally recognised cases.
- Smoking is prohibited in rooms and in indoor common areas of Hotel Canal Olímpic.
- Reservations for more than four rooms may be subject to special guarantee, payment and cancellation conditions, which will be communicated by the hotel when applicable.
- Check-in may be done from 13:00 on the day of arrival. Check-out must be completed before 12:00 on the day of departure.
- The establishment has parking, access to which is subject to availability. The accommodation reservation itself does not guarantee the availability of a parking space, unless expressly confirmed by the hotel or when said service is specifically included in the booking.
- The establishment allows a maximum of one pet per room, with a maximum weight of 25 kg, always subject to prior request, availability, maximum quota and express confirmation by the hotel, and always complying with the rules established by the establishment.
- Smoking is prohibited in rooms and in indoor common areas of Hotel Rey Arturo.
- Reservations for more than four rooms may be subject to special guarantee, payment and cancellation conditions, which will be communicated by the hotel when applicable.
- Check-in may be done from 14:00 on the day of arrival. Check-out must be completed before 12:00 on the day of departure.
- The establishment has private underground parking, subject to availability. The accommodation reservation itself does not guarantee the availability of a parking space, unless the booking, offer or package contracted expressly states otherwise. The hotel has charging points for electric vehicles. Their use is subject to availability and the applicable cost according to consumption.
- The establishment allows a maximum of one pet per room, with a maximum weight of 25 kg, always subject to prior request, availability, maximum quota and express confirmation by the hotel, and always complying with the rules established by the establishment.
- Smoking is prohibited in rooms and in indoor common areas.
- Hotel Princesa de Éboli offers different room types, including family options with multiple bedrooms. The occupancy indicated during the booking process must correspond to the actual number of people staying and respect the maximum capacity of the room booked. The conditions applicable to children, cots, extra beds or supplements will be those indicated during the booking process or expressly confirmed by the establishment.
- When the booking includes accommodation and tickets to Parque Warner Madrid, the specific conditions indicated during the booking process and included in the corresponding confirmation will apply. Depending on the package booked, the reservation may include accommodation, buffet breakfast and tickets for one or two consecutive park days. Tickets will be provided at reception and must be used within the accommodation period, in accordance with the conditions of the offer booked.
User obligations.
- Commercial use of registered trademark services is expressly prohibited, without our express authorisation, or that of the trademark owner.
- The user is obliged to pay the price.
- The user must maintain the confidentiality of their password and notify us immediately if they suspect unauthorised use of their account, so that we can assist them.
- Furthermore, they undertake not to use another person’s account, username or password; we remind you that such actions could lead to legal consequences.
Obligations of the website owner.
- Undertakes to make available to the user the necessary information relating to the services, and once the purchase has been made, to send them an email confirmation, stating receipt of the order placed, and confirmation of payment.
- Likewise, an invoice will be prepared and provided to the consumer. If you wish to receive it electronically, you may request it.
Withdrawal.
You are contracting accommodation services for purposes other than providing housing, with a contract that provides for a specific date or period of execution, therefore there is no right of withdrawal. This is regulated in Article 103 letter i) of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users.Terms of use for users and responsibilities.
It is forbidden to overload, damage or render useless the networks, servers and other computer systems or applications (software) of the owner or third parties; or with purposes harmful to their assets or interests. If you are aware that hyperlinks refer to websites with unlawful, harmful, degrading, violent or immoral content or services, we would appreciate it if you would contact us. If you send us any information, you undertake that it is truthful and does not infringe third-party rights or current legislation. You undertake not to reproduce, distribute, transform, modify or manipulate the contents, nor the technical protection or configuration devices of the Site. Nor should you use means other than those we have made available to you to obtain materials, information or files included on the Site. You are responsible for the use you make of what you acquire on the Site; use it according to the instructions and recommendations provided. You will be liable for any damages that may arise from improper or incorrect use, unless we commit gross negligence, fraud or a breach of our obligations. You will always have the right to make any claims you consider appropriate. You will be responsible for your actions, specifically:- All acts that contravene the provisions of these general conditions, the law, morality, generally accepted customs, and/or public order.
- Any act you carry out in a manner different from that set out in the indications or instructions regarding the operation and use of the product or service.
- The truthfulness, accuracy, validity and timeliness of the data with which you will fill in each of the forms we require you to complete on the website.
- Direct or indirect damages caused by any third party if the user disclosed, neglected or, in any way, allowed a third party to become aware, for reasons attributable to the user, of their personal data, or did not take adequate measures to protect them.
Power to refuse the order.
We reserve the right not to provide the service when we consider that current legislation, the general conditions, morality, generally accepted customs, public order are objectively breached; when a third party is harmed, or when for reasons arising from the image and reputation itself, we do not consider it appropriate.- The customer has outstanding payments and it is not advisable to send anything until the debt is settled.
Information and modification.
We comply with the duty of prior information, as we have set out this text to potential interested parties before contracting. The temporary validity of these conditions coincides with their display time, until such time as the terms and conditions stipulated here are modified in whole or in part unilaterally, with the user being obliged to consult our General Terms and Conditions of Contract and specific conditions for the services each time they access our online store. Orders in progress or already placed will be governed by the conditions and consumer regulations that were published at the time of contracting. If you are registered, you must accept the updated conditions before contracting again. If a clause is declared null and void, it shall be deemed as not included without affecting the rest of the conditions, and without diminishing the user’s ability to make any claims they deem appropriate.Assignment and subrogation.
We may contract service providers, and collaborate with or assign the formalised contracts to third parties, to carry out the supply of all or part of the products to which we commit under the various operations that are formalised. This will not diminish our responsibility for what has been contracted. Personal data provided through this website may be communicated to the company owning the hotel establishment about which the user requests information, makes a reservation or contracts any service, when such communication is necessary for the management of the request, the formalisation of the reservation, the provision of the contracted services or the response to queries raised by the user. For more information, please visit our privacy policy at https://ecompliancegrc.com/privacy_policies/6a352c1d504d51001e970385Termination and resolution.
This contract shall terminate when both parties fulfil the obligations they undertake in it, or when it is terminated by either party if any of the causes foreseen for termination occur, or if the counterparty materially breaches any of the obligations established in the contract.Applicable law, jurisdiction and validity.
This Legal Notice and the General Terms and Conditions of Contract are established in Spanish, and are governed in every respect by Spanish legislation. As a consumer, you are protected, and you can claim or sue from your domicile. Both parties submit to the Courts and Tribunals of Burgos (Spain), if:- You have your domicile outside the European Union and your country does not have an agreement with Spain that prevents setting the express submission to the jurisdiction;
- It is a sale carried out by a company acting within the framework of its business or professional activity (since you would not be a consumer).